Terms & Conditions of Service



Welcome to One Delivery Limited (also known as “One Delivery” “us” “we” “our”) website or app, www.one-delivery.uk (and all pages attaching to and including this domain name) and our applications (each our "service"). This page (together with the documents referred to on it) tells you the terms and conditions on which our partner or non-partner restaurants supply any of their meals, beverages or other food items (the "meals") listed on our site to you. Please read these terms and conditions carefully before ordering any meals from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy. "you", "your" and "customer" refers to the person using our service to place an order.

If you have any queries relating to these terms and conditions please contact us on the local franchise number shown before you place an order. If you do not accept any of these terms and conditions, we urge you not to use our service.



1. About Us
www.one-delivery.co.uk is a website operated by One Delivery Limited, also known as One Delivery ("we" or "us" or "One delivery"), incorporated and registered at Office 010 Upper Wortley Business Centre, 127 Upper Wortley Road, Leeds, United Kingdom, LS12 4JG Number 08508382. One Delivery is a business where the food is prepared by independent restaurants, which may be or may not be our direct business partners and delivered by us to you on behalf of the restaurants you may be placing your order(s).



2. Purpose
The purpose of One Delivery is to provide a simple and convenient service to you, linking you to the Partner/Non-partner Restaurant and menu of their choice and allowing you to order meals from them. One Delivery markets meals on behalf of our partner/non-partner restaurants, concludes orders on their behalf and then delivers the meals to you.



3. Service Availability
One delivery offers an ordering and delivery service from various restaurants throughout the United Kingdom. Each restaurant displayed on our website or app, has a prescribed delivery area. This is to ensure that that meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible on the area you asked for. We do not accept orders from individuals to a post code in which we do not have service. Operating hours will vary depending on local trading conditions and the availability of the restaurants. Please click on the relevant link to view the menus on our service, and then click on your chosen menu which will provide you with the option to submit your order to your chosen Restaurant.



4. Orders
When you place an order through our service, a confirmation email confirming the details of the order and your address details will be sent to us. The contract for the supply of any meal you order through us will be between you and One Delivery Ltd. This contract will only be formed when you have been sent the confirmation email by us. You also will be able to see the status of the order by checking your order account or by visiting the link given in the confirmation email. Please ensure that you have given us a correct email address, as this is how we will communicate with you about your order. Please also ensure that you also provide an accurate address and contact telephone number to ensure that your meals arrive to you at the correct location.

If you find any information inaccurate information on the order confirmation you should notify us at the earliest convenience. If you do not open the door or respond to electronic or telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises. You will then be charged for the full value of the meals ordered. One Delivery seeks to provide the highest quality service and will be your first point of contact. In the unlikely event if there is a problem with your order, including matters regarding to food quality and/or temperature, you are legally entitled to receive a replacement for the meals you have ordered. We do monitor service standards very closely and it is of utmost importance to us that they comply with the high standards we expect. Please let us know if you have any comments relating to service or in respect of the meals by contacting your local franchise manager via the contact information provided on the website/app.



5. Meals and Allergen Information
All meals are subject to availability. Your selected restaurant may or may not offer an alternative for any meal it cannot provide you with. All dishes may contain traces of the following allergens: Wheat, Gluten, Peanuts, Nuts, Sesame Seeds, Celery, Soybeans, Milk, Eggs, Mustard, Lupin, Pork, Molluscs, Crustaceans, Fish, Sulphur Dioxide or Alcohol. Please note that if you are pregnant you may need to take caution when consuming any of the above dishes. For any questions regarding the allergen contents of specific dishes please contact the restaurant directly or contact One Delivery. If you have any allergic requirements please contact One Delivery on the details provided on the website/app prior to placing your order. One Delivery cannot guarantee that any of the meals sold by our partner/non-partner restaurants are free of allergens.



6. Sale of Alcohol
Alcoholic beverages may only be sold to persons over the age of 18 and proof of age may be required on delivery. The availability of alcohol is subject to the laws applicable to the concerned restaurant. It is a matter solely for the partner/non-partner restaurant to determine whether alcoholic beverages can be sold to you. One Delivery reserves the right to refuse to deliver any alcohol to any person who does not appear to be over the age of 18, or who is, or appears to be, under the influence of either alcohol or drugs. By placing an order that includes alcohol, you confirm that you are at least 18 years old. By placing an order for alcohol you agree to provide us with proof of age if requested to do so.



7. Availability and Delivery
Our aim is to provide the best delivery service possible. However very occasionally things do not always go to plan and factors, such as traffic conditions and weather may prevent us from achieving our stated delivery times. We will do our best to ensure that your meal is delivered by the time specified in the email / webpage / app. The timing of your order may also determined by taking into account the volume of orders and the circumstances being faced by the partner/non-partner restaurant, at that time.


8. Cancellation
You have the right to cancel an order within a reasonable time and before the order becomes accepted order by contacting One Delivery through the advertised contact numbers on the website/app. One Delivery   both partnered or non-partnered restaurants will consider the first five minutes of a new order as a cooling off period. If you wish to cancel or amend your order you should call us within 5 minutes of the order being placed. Any order cancelled by you after it becomes an accepted order will be charged to you. One Delivery or a partner restaurant will tell you when an order is cancelled. Any payment made by you prior to an order being cancelled by One Delivery or a partner/non-partner restaurant will usually be reimbursed using the same method you used to pay for your order, or in some cases by the convenient way of refund for One Delivery at that particular time.

All our card refunds may take up 5 working days to return to your card account depending on the card provider. We aim to process all refund requests within 24 hours. We will notify you by email or by the contact number given on the order if there is any change in the refund process. If you have any questions or concerns relating to your refund you should contact One Delivery directly.



9. Price and Payment
The price of any meals will be listed on our service. Prices include VAT. Prices will vary between supplier menu’s and are liable to change at any time. Changes made will not affect orders in respect of which you have been presented with a confirmation email. Except in the case of where there is an obvious pricing mistake, whereby we will notify you as soon as possible about the pricing issue. We retain to the right to cancel your order once we notify you of a mistake. Despite our best efforts, some of the meals listed on our service may be incorrectly priced. One Delivery will normally verify prices as part of the order process. Payment for all meals can be made via card or by cash on delivery, through our service. In case of card payment, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to One Delivery Ltd.



10. Our Liability
To the extent permitted by law, One Delivery provides our service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availablability of our service, or that it will be timely or error-free or that all defects will be corrected. Subject as provided below, neither One Delivery nor any partner/non-partner restaurants shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that One Delivery or the partner/non-partner restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the meals you have paid for. This does not include or limit in any way One Delivery's or any partner/non-partner restaurant's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.



11. Events Outside of Our Control
No party shall be liable to the other for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: Act of God, Governmental Act, War, Traffic, Fire, Flood, Explosion, or a Circumstantial or Civil Commotion. For the avoidance of doubt, nothing in Clause 11 shall excuse the Customer from any payment obligations under this agreement.



12. Waiver
Neither you, One Delivery nor the partner/non-partner restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: Act of God, Governmental Act, War, Traffic, Fire, Flood, Explosion, Circumstantial or Civil Commotion.



13. Severability
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.



14. Entire Agreement
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.



15. Our right to Vary our Terms and Conditions
One Delivery may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding to you.



16. Law and Jurisdiction
The English, Welsh, Scottish and Northern Irish courts will have jurisdiction over any claim arising from, or related to, any use of our services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the England, Scotland, Wales and Northern Ireland.